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Privacy Policy

SPRK Technologies Privacy Policy

Privacy Policy

Last updated: December 3, 2024

SPRK LLC ("SPRK Technologies", "we", "us", or "our") respects your privacy and is committed to protecting the personal information that you provide or that we collect in connection with your use of our website at https://www.sprktechnologies.com and our software platform SPRK CRM, including related applications, tools, and services (collectively, the "Services").

This Privacy Policy explains how we collect, use, disclose, and protect your information when you interact with SPRK Technologies, including when you provide a mobile phone number and consent to receive SMS text messages from us.

1. Information We Collect

We may collect the following categories of information:

Account and Contact Information
Name, business name, email address, phone number, billing information, company details, and login credentials.

Usage Information
Information about how you use the Services, including features accessed, timestamps, pages viewed, and interactions within SPRK CRM.

Device and Technical Information
IP address, browser type, operating system, device identifiers, and related technical data collected through cookies or similar technologies.

Communication Information
Records of communications with us, including customer support inquiries, emails, chat messages, and SMS communications where applicable.

Customer Content
Data you upload, store, or process within SPRK CRM, including contacts, notes, workflows, automation data, call logs, and activity records. Customer Content is processed solely according to your instructions and any applicable data processing agreements.

Mobile and SMS Information
Mobile phone number and SMS opt-in status when you voluntarily provide your number and consent to receive text messages from SPRK Technologies.

2. How We Use Information

We use collected information to:

Provide, operate, and maintain the Services
Create, authenticate, and manage user accounts
Deliver transactional messages such as security alerts, system notifications, and billing notices
Provide onboarding, training, and customer support
Send product updates, feature announcements, and service-related communications you opt into
Monitor performance, improve functionality, and develop new features
Enforce our terms, prevent fraud, and protect legal rights
Comply with applicable laws and regulatory obligations

3. Cookies and Similar Technologies

We use cookies and similar technologies to operate the website, remember user preferences, analyze usage, and improve performance. You may control cookies through browser settings. Disabling cookies may limit certain functionality of the Services.

4. How We Share and Disclose Information

We do not sell personal information.

We may share personal information with trusted service providers who assist us with:

Cloud hosting and infrastructure
Analytics and performance monitoring
Customer support systems
Payment processing
SMS and communication delivery

These providers may only use personal information to perform services on our behalf and are contractually required to safeguard it.

We may also disclose information when required to:

Comply with laws, regulations, or legal processes
Respond to lawful government requests
Protect the rights, security, or property of SPRK Technologies, our customers, or others
Support a corporate transaction such as a merger, acquisition, or asset sale

Text messaging originator opt-in data and consent are excluded from all sharing categories and are never shared with third parties, except for SMS aggregators and service providers required to deliver text messages.

5. SMS and Mobile Data Privacy

When you provide your mobile number and opt in, you consent to receive SMS messages from SPRK Technologies related to SPRK CRM and our Services. These messages may include:

Onboarding and training communications
Account, billing, and security notifications
Platform updates and feature announcements
Operational messages and occasional service-related promotions

We store your mobile number and opt-in status solely to manage SMS delivery and compliance.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.
Sharing with subcontractors is limited strictly to support services such as SMS delivery and customer service.

You may opt out at any time by replying STOP to any SMS message or by contacting us directly. A confirmation message may be sent to confirm your opt-out request.

6. Data Retention

We retain personal information only as long as necessary to provide the Services, fulfill the purposes outlined in this Policy, and meet legal, tax, or regulatory requirements.

After account termination, certain information may be retained for recordkeeping, dispute resolution, security, and compliance purposes.

7. Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect personal information. However, no system is completely secure, and we cannot guarantee absolute security of data transmitted or stored electronically.

8. Your Rights and Choices

Depending on applicable law, you may have the right to:

Access your personal information
Request corrections or updates
Request deletion of certain data
Object to or restrict processing
Withdraw consent for marketing or SMS communications

Requests can be made using the contact details below. Identity verification may be required.

9. International Data Transfers

If you access the Services from outside the country where our servers are located, your information may be transferred and processed internationally. We apply appropriate safeguards to protect data in accordance with applicable laws.

10. Third-Party Links

Our Services may include links to third-party websites or tools. This Privacy Policy does not apply to those external services. We recommend reviewing their privacy practices separately.

11. Children’s Privacy

The Services are intended for business use and are not directed to individuals under the age of 13. We do not knowingly collect personal information from children.

12. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Material changes will be reflected by updating the "Last updated" date. Continued use of the Services after changes constitutes acceptance of the revised Policy.